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Contact Details

Telephone:       01704 505511

 

Freephone:      0800 833404

 

Fax:                   01704 507525

 

Email:               office@rimmerswindows.co.uk

 

Address:          Unit 22/23, AK Business Park
                         Russell Road, Southport, PR9 7SA

 

Drop by and see our showroom.

MAKING A COMPLAINT

If you’re not completely happy with our service we’d like to hear about it so we can do something to put it right. We do everything we can to make sure our customers get the best products and service possible. However, sometimes we may not get things right the first time.

We would like you to tell us what went wrong so we can put matters right.

HOW AND WHERE TO COMPLAIN

If you are not satisfied with any aspect of our service or products, you can tell us about your complaint in the following ways:

In writing – write to us and address your letter to Mr Rimmer, Unit 25 A.K Business Park, Russell Road, Southport, PR9 7SA

By telephone – call us on 01704 505511 during our office hours and ask for the Customer Services Department.

By email – office@rimmerswindows.co.uk

WHAT TO EXPECT

We aim to resolve your complaint straightaway but if we can’t, we will keep you informed on a regular basis.  If you need an update, please call us on  01704 505511 and ask to speak to the person handling your complaint.

When we reply to your complaint, if you consider our response doesn’t fully address your concern, please let the person handling your complaint know so we can see if there is anything further, we can do.

IF WE CANNOT REACH AGREEMENT

Our aim is to resolve all complaints. However, if you are not satisfied after receiving our final decision letter, or if eight weeks have passed you have the right to refer your complaint to the Financial Ombudsman Service (FOS). Their contact details are shown below.

Please note: Only complaints relating to the sale of financial services should be referred to FOS.

Financial Ombudsman Service can be contacted in writing:

Financial Ombudsman Service
Exchange Tower
London
E14 9SR
Tel: 0800 023 4567 (free for most people ringing from a fixed line) or 0300 123 9123 (cheaper for those calling using a mobile) or 44 20 7964 0500 (if calling from abroad)
Email: complaint.info@financial-ombudsman.org.uk

Further information can be obtained from the Financial Ombudsman Service’s website at www.financial-ombudsman.org.uk

Rimmers Windows & Conservatories LTD customer privacy notice

This privacy notice tells you what to expect us to do with your personal information.

Our contact details

Post

Rimmers Windows & Conservatories Ltd, Unit 25, AK Business Park, Russell Road, SOUTHPORT, Merseyside, PR9 7SA, GB

Telephone

01704 505511

Email

office@rimmerswindows.co.uk

What information we collect, use, and why

We collect or use the following information to provide services and goods, including delivery:

Names and contact details

Addresses

We collect or use the following information for the operation of customer accounts and guarantees:

Names and contact details

Addresses

Purchase history

Lawful bases

Our lawful bases for collecting or using personal information to provide services and goods are:

Consent

Contract

Our lawful bases for collecting or using personal information for the operation of customer accounts and guarantees are:

Consent

Contract

Where we get personal information from

People directly

How long we keep information

We hold information as long as our guarantee which is 10 years.

Who we share information with

Other organisations

Warranty and guarantee providers

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal data.

Your right to rectification - You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal data in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal data in certain circumstances.

Your right to object to processing - You have the right to object to the processing of your personal data in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.

Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent.

You don’t usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:           

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

Last updated

30 May 2024

Testimonials

Please read through just a handful of our testimonials.

"All completed very professionally and cleaned up well afterwards. Price was competitive."
- Mrs Butler

"Excellent service, would always recommend your firm which I have done in the past."
- Mrs Kelly

Thank you - I am very pleased with the work done on my windows and for the efficient and clean way it was completed."
- E Lythgoe

"We thought we should write and let you know how delighted we are with our new windows. From ordering, measuring and fitting we were very impressed with the helpful and courteous manner we were dealt with, and the two young men who did the installation were really excellent workers and very pleasant. All in all you have two very satisfied customers who will certainly recommend your company to our friends."
- T & V Mercer

We are writing this letter to express our gratitude, for your prompt response to our telecon today. The hinge on our bathroom windows broke and with it being a large sash it was too heavy to lift it easily back into its frame. We sent out an SOS to your receptionist and within an hour Steve Pollard your engineer responded and he soon had the hinges replaced, otherwise it would have been very draughty in the bathroom at this time of year. We can't thank you enough for your speedy response to this incident, and indeed the initial installation and follow up service that you have given to us over the years could not have been better."
- A & D Hesketh

"Extremely please with both the product and the way the fitters worked, neat, tidy and professional. The fitters were friendly and very helpful."

- Mr & Mrs Langley

"Very helpful workmen, excellent job"

 

 

 

- Mr Farrington

"We are very happy with the quality of the windows, the skill, efficiency and tidyness of the installers and their pleasant manner. Thankyou."

- Mr & Mrs Gall

"Thankyou, very please with job, will defiantly call you out again when necessary and have recommended you to my neighbour across the road."

- Mrs Bell

"Your worker worked so hard in extremely hot weather, he was a gent, couldn't do enough."

 

- Mrs Mumford

"Installers were exceptional, they were clean, tidy and prompt. No internal decoration or painting needed. A very professional job from survey to completion."

- Mr & Mrs Townson

"very pleasant and efficient installers who arrived on time and was meticulous in cleaning up."

 

- Mr & Mrs McGrail

"Lovely team of people, professional from start to finish, left the house clean and tidy. Will defiantly use again."

- Mr & Mrs Morgan

"Friendly and efficient, job well done.

Thankyou."

 

 

- Mrs Baxter

"The two workmen were friendly, hard working and tidy in their clean up."

 

 

- Mrs Aindow

"Good company - fair prices - good workers - friendly - approachable and nothing is to difficult to handle."

 

- Mr Doran

"All the guys which came were friendly and tidy and clean workers, very pleased."

 

- Mrs Iddon

"The two window fitters are excellent, great interpersonal skills displayed by both men and excellent quick timings. Both men were considerate and well mannered - being a pure example of how craftsmen should be -excellent all round."

 

- Mr Jackson

"We are very pleased with our new windows and the installers were very courteous and have worked very efficiently and tidily.

We would defiantly recommend."

 

 

- Mr & Mrs Hammond

"Very professional, friendly, highly recommended"

 

 

- Mr Fisher

"It has been a pleasure to do business with your company from start to finish.

You workmen are a credit to themselves and your company."

- Mr & Mrs Cousins

"Pleasant staff, reliable and efficient, very satisfied"

 

 

- Mrs McLachlan

"Very Efficient fitting service and friendly staff.

Thank you."

- Mr & Mrs Clough

"Usual Job, on time, cheerful chap, efficient and cleaned up."

- Mrs Rigby

"Brilliant service, would/will highly recommend to all friends and family.

Thank you very much!!"

​​

- Mrs Palmer

"- Brilliant communication from our initial call onwards- phone calls to tell us each step

- Prompt and reliable, initial survey, making of the windows and installation

- Every single person we dealt with was friendly, informative and helpful beyond what had to

- High standard and finish on installation, good quality windows and extremely tidy installers
As you can see we are more than happy with everything!"

- Mr & Mrs Johnson

"Very Pleased with the windows. The fitters were very polite and helpful and ensured that there was minimum disruption and mess.


A great job! Would defiantly recommend Rimmers to friends and family."

- Mrs Cardwell

"Used this company on a number of times and been very satisfied with them, would always recommend them."

- Mrs Chadwick

"Excellent job, well sealed, neat finish.

Thank you."

- Mrs Barlow

"Brian was very helpful and came out immediately when we has a query.

The two installers were excellent.

​​

- Mr & Mrs Stewart

"An excellent job by two very hardworking employees, very polite and pleasant at all times, left job well cleaned and tidied, also swept the patio. Very well done will recommend Rimmers and employees 100% "

- Mr & Mrs McGregor

"The fitters are a credit to your business, always friendly, always helpful and great at sorting problems

 

Thank you."

- Mr & Mrs Porter

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